(01) HUMAN RESOURCE BUSINESS PARTNER, CÔTE D’IVOIRE

Human Resource Business Partner, Côte d’Ivoire

Abidjan, Côte d’Ivoire

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. 

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role  

Zipline has launched its life-saving delivery services in Côte d’Ivoire and is continuing to grow everyday. To ensure the rapidly-growing team is set for success, we are hiring a Human Resources Business Partner who has a deep knowledge of how to build highly motivated and engaged teams, ensure our company is run at the highest standards of HR compliance, and partner with leadership to drive high performance culture, team engagement, and leadership support.

You will be trusted with the responsibility of driving a high performance culture within our operations team and the business. Additionally, you will help create people tools and programs that will allow the people team to continue providing the highest level of support to our teams as we scale.

What You’ll Do  

• Become an expert on the business and the unique challenges Zipline faces as we scale in Côte d’Ivoire
• Partner closely with operational leads, providing guidance and holding them accountable for high performing teams that do amazing work, on time.
• Act as a culture ambassador, emulating Zipline’s values and helping leads to incorporate them into their conversations around engagement, coaching & development and performance management.
• Work closely with leads on effective headcount planning and organizational design.
• Coach Leads regarding the importance of effective on-boarding for new hires/internal transfers and holding leads accountable to developing these plans.
• Hold leads (managers)  accountable for giving clear and actionable performance feedback to everyone on their team through micro and macro feedback.
• Give direct feedback to leaders when they aren’t meeting Zipline’s leadership expectations.
• Drive company-wide performance calibrations and compensation reviews, ensuring a fair and equitable process.
• Design intentional and scalable Human Resource processes that work for our unique business.
• Help to keep Zipline compliant with labor laws and regulations.
• Assess team member concerns and complaints and work closely with legal counsel to conduct thorough, unbiased investigations and recommended outcomes.

What You’ll Bring 

• 8+ years of experience in a People or Human Resource role.
• Fluency in written & spoken English and French.
• Ability to build strong relationships and earn trust with team members all throughout the organization.
• Solid intuition on how to drive organization change in order to improve performance.
• Ability to spot and help solve humans working with human problems.
• Physically accessible and approachable, there is no better way to keep your finger on the pulse of your business than by keeping yourself actively involved in your team and the company’s day-to-day affairs.
• Demonstrated ability to deliver hard messages to leaders directly.
• Ability to cut through complex issues and find simple solutions.
• High level of discretion with sensitive people’s information and can act impartially and objectively.
• Must be eligible to work in Côte d’Ivoire.

What Else You Need To Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.