CUSTOMER SUPPORT OFFICER

Date of posting:  Oct 13, 2024

Are you in for a big challenge, like contributing to the success of new global company? Epiroc is a leading global productivity partner to the mining, infrastructure, and natural resources industries. Epiroc stands for innovation, commitment, and collaboration, which is the speed to market & industry leadership; the passion to help customers succeed and a close partnership for deep understanding of the needs. We clearly aim to be our customers’ first choice.

Job Description:

• Monthly reporting to BLM and the Region- Target vs achievement; Will be responsible for running Reports OR/OI & Cuspen, cusrec to Regional Team (Daily)
• Follow up with sales team, BC team & supply chain team for Credit hold release to take it up for invoicing, Payment adjustment with BC team, TDS accounting quarterly for partners.
• Follow up via Email & Telephonic for Receivables – Need to Follow up for Account Receivables – Dealers, distributors & Customers,
• Reconcile the Pending payments towards the commission or adjustments for the dealers and the distributors.
• Follow up with the OF team for Order Booking
• Follow up with distributors for payment on weekly basis -sending cusrec.
• Need to follow up for Bank Guarantee activities with the partners, should be well versed with the process.
• Maintaining database with the required documents related to the Third-Party Commissions enabling correct commission is applied to the Invoicing.
• Creating, updating, and maintaining CSI Creation – credit days, credit limit, Tax code, Salesman code, Reason code, Region Code with GST applicable
• Maintaining SharePoint & Lotus Notes approvals
• Follow up for Vendor payment & bill.
• Updating and maintain bills in PIMS (software)
• Need to do the Office Admin work -submission of Rental & electricity bill to the accounts department for further timely payments, Hotel Bookings for monthly meeting, Celebration arrangements, Office assets & gifts maintain register.
• Miscellaneous Activities & Expenses of office raising claims via concur.

Qualification, Skills, and Experience:

• Bachelor’s degree is must.
• Master’s degree or additional certification is a plus.
• Mining and/or construction industries experience is highly preferred.
• Minimum of 5+ years of experience in office administration and customer support function in a related industry
• Strong communication skills in English both written and verbal are required. Additional languages like Hindi are an added advantage.
• Proficient in Microsoft office (Excel, PowerPoint, Outlook)
• ERP (M3, SAP, BPCS or other) experience preferred.

Key competencies required for this role:

• Must be self-motivated, detail oriented and highly organised.
• You shall display great verbal and written communication skills.
• You should have great ability to multitask and prioritize tasks. The ability to work in a fast pace dynamic environment is a must.
• Positive attitude
• Strong networking skills

Location: India, Chennai

The last date of application would be from 10 days of its date of posting.