DIGITAL HEALTH ASSOCIATE

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Position Overview

CHAI is seeking a highly motivated individual to strategically drive technology adoption and data system improvements/harmonization within malaria and NTD control/elimination programs across Francophone West Africa, empowering them with better tools and better data to dramatically improve the prompt diagnosis and treatment, to ensure the success of large-scale protection measures such as bet net distribution campaigns and mass drug administrations, and ultimately to reduce cases and deaths. The Associate will join an entrepreneurial and close-knit team and will have the opportunity to drive substantial impact across this portfolio of work in several countries.

CHAI places great value on relevant personal qualities including resourcefulness, tenacity, independence, patience, humility, and strong work ethic. The candidate must be able to work independently to drive implementation and have deep personal commitment to producing results.

Across countries and projects, the Associate will have the following responsibilities:

Strategic Guidance and Stakeholder Engagement (20%)

• Engage closely with Ministry of Health (MOH) programs, in-country partners, and regional/local CHAI teams to develop a deep understanding of user requirements for malaria/NTD surveillance and public health campaigns and the existing digital ecosystem
• Provide guidance to MOH programs and stakeholders in the design and application of digital tools to solve public health problems, with an emphasis on increasing digitization while streamlining systems and reducing fragmentation
• Play a translational role in communicating technical approaches, software/hardware specifications, and implementation guidance to non-technical staff within the MOH, partner organizations, and other CHAI team members
• Serve as a thought leader for CHAI teams, MOH programs, and stakeholders on regional and country-level digital strategies, approaches, and guidance

Technology Project Management (40%)

• Provide hands-on support for technical project management and execution, including, but not limited to, requirements-gathering, solution design, developer management, system configuration, testing support, supervision support, and SOP development
• Develop and document user-centered requirements in line with programmatic objectives and data needs, including data entry forms, user workflows, dashboards, and system integrations
• Manage technology vendors to ensure product configurations and developments are on track and in line with defined requirements; test developer outputs and provide regular feedback on bugs and functionally
• Directly configure data collection, management, and reporting tools and systems as needed (e.g., DHIS2, ODK, CommCare), including user-friendly dashboards
• Manage ongoing tracking and prioritization of software development activities; proactively manage changes in project scope, identify potential challenges and roadblocks, and develop contingency plans
• Problem-solve barriers to meeting programmatic objectives, including technical, operational, and political challenges

Technology Implementation (40%)

• Develop system roll-out plans and support system installation, device set-up, and operational readiness ahead of implementation
• Build digital and data capacity within government staff by developing manuals, SOPs, and training materials; train stakeholders and end users in the administration and use of information technology
• Cultivate a culture of data-use within government programs by ensuring data visualizations are automated, simple, clear, and action-oriented for program staff at all levels
• Develop and implement sustainability plans with Ministry of Health staff to ensure the long-term success of digital health interventions

• Bachelor’s degree, ideally in a relevant field (information systems, epidemiology, public health, computer science), though candidates from other industries are open to apply
• Working proficiency in both English and French
• At least three years’ working experience as a business analyst, product manager, technical project manager, or in a similar role working closely with stakeholders to define and deliver business requirements for technology initiatives
• Proven experience in planning, designing and implementing technology-based solutions across the full software delivery lifecycle with stakeholders and users, preferably for disease surveillance
• Ability to work with diverse stakeholders, such as healthcare workers, Ministry of Health program staff, NGO partners, the WHO, technology companies, and academic partners
• Comfort and proactiveness with learning new technologies; DHIS2 experience strongly preferred
• Exceptional communication skills with people of varied professional and cultural backgrounds; experience communicating technical concepts to non-technical users
• Ability to think strategically and anticipate future consequences and trends
• Ability to work well both independently and as part of a multidisciplinary team
• Strong work ethic, integrity, credibility, and dedication to CHAI’s mission
• Ability to be effective, calm, and flexible in high-pressure situations, to handle multiple tasks simultaneously and to effectively prioritize
• Proven ability to function in a fast-paced work environment
• Ability to travel approximately 30% of the year

Advantages

• Knowledge of common health information management systems and digital global goods (e.g., DHIS2 Level 2 to 3, OpenLMIS, OpenSRP, CommCare, OpenMRS, etc.)
• Understanding of interoperability principles and standards (HL7, IHE, FHIR)
• Visualization software experience (Tableau, Power BI, Superset, etc.)
• Software languages/skills: SQL, JavaScript, HTML, PHP, Python, Java Spring Boot, React.js, Node.js, and familiarity in interacting with programmatic APIs
• Linux server management, configuration, administration, and automation
• Knowledge of malaria, NTDs, or other global infectious diseases
• Experience working and communicating with government officials and multilateral organizations
• Experience living or working in resource-limited countries.

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